IT Operations Infrastructure Organizational Systems Brooklyn, NY

Daniel Wilkins

IT Operations & Organizational Systems Leader

I build systems that scale and teams that own them.

Leading global IT operations supporting 1,600+ employees across Americas, APAC, and EMEA.

Senior IT Operations leader with 13+ years transforming technology operations for high-growth, publicly traded, and startup organizations. I specialize in building infrastructure that survives hypergrowth, M&A, and the chaos in between — then developing the people who steward it forward.

Areas of Focus

Operational Systems Design

Designing how IT teams operate — ownership models, enhancement pipelines, governance frameworks, and measurement systems.

Enterprise Identity & Infrastructure

IAM, endpoint management, zero trust, collaboration platforms. Building the platform layer that scales with the business.

Automation & Workflow Architecture

Workflow orchestration, AI-powered operations, SaaS rationalization. Eliminating manual toil and creating self-service capabilities.

M&A Technology Integration

End-to-end IT integration for acquisitions. Repeatable playbooks across identity, hardware, workspace, and vendor consolidation.

Compliance & Governance

SOX, SOC 2, ISO 27001. Change management frameworks, privileged access controls, audit-ready environments.

Organizational Design for IT

Team structure, stewardship models, structured development frameworks, documentation governance. Building operators, not ticket processors.

What I Solve

Fragmented systems with no clear ownership
Inconsistent access and identity workflows
Manual processes that don't scale
Poor auditability across systems and approvals
Internal tooling that creates friction instead of clarity

I operate at the intersection of strategy and execution — where enterprise systems get designed, built, and handed to the people who run them. I started as a system administrator at a healthcare advertising agency, worked through desktop engineering and network management, built IT from scratch at an ad tech startup, and now run global operations for a publicly traded company.

The technology is rarely the hard part. The real work is building teams who take ownership of the systems they run.

I've integrated 3 acquisitions across 5 countries, automated 60% of service desk volume, led SOX and SOC 2 compliance programs, rationalized half a million dollars in SaaS spend, and built regional operations from zero. But the accomplishments I'm proudest of are the people I've developed — engineers who went from ticket processors to system stewards because someone gave them ownership and the support to grow into it.

Current Role

Sr. IT Operations Manager

Scope

Global (APAC, Americas, EMEA)

Location

Brooklyn, NY

Contact

dawilkins@proton.me

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